Privacy Policy

Last updated: 16 October 2026

1. Who we are

Hossack Social Hub is a digital marketing and content creation business based in Lancashire, United Kingdom. We work with businesses, brands and individuals to provide services including social media management, content creation, wedding content creation, graphic design, website design, digital marketing strategy and training.

For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Hossack Social Hub is responsible for the personal information collected and processed in connection with our business and website.

Contact details

Business name: Hossack Social Hub
Email: hossacksocialhub@outlook.com
Website: https://www.hossacksocialhub.co.uk

In this policy, references to “we”, “us” and “our” mean Hossack Social Hub.

2. What personal information we collect

We may collect and process the following types of personal information, depending on how you interact with us:

Information you provide to us

Your name and contact details, including your email address and telephone number.
Information submitted through our website contact forms, including your enquiry type and message.
Details about your business, brand, wedding or event when enquiring about our services.
Information provided when requesting a quotation, booking a service or entering into a contract with us.
Correspondence shared through email, telephone, messaging services or social media.
Billing, invoicing and payment-related information necessary to manage our business relationship.

Information collected through our website

When you visit our website, certain technical information may be collected automatically, depending on the website features and settings in use. This may include your IP address, browser type, device information, pages visited and information about how you interact with our website.

Cookies and similar technologies may also collect information about your browsing activity. Please see the Cookies section below.

Information relating to content creation

When providing content creation, social media management or wedding content creation services, we may handle photographs, videos, audio recordings, names, social media usernames and other materials supplied by you or created as part of our work.

Where this content identifies other individuals, such as wedding guests, clients, employees or members of the public, we will handle it in accordance with our contractual responsibilities and applicable data protection requirements.

Please avoid sending us sensitive personal information unless it is genuinely necessary for the service being provided.

3. How we use your personal information

We use personal information for the following purposes:

To respond to enquiries and provide information about our services.
To prepare quotations, proposals and contracts.
To manage bookings and deliver our services.
To communicate with clients and manage ongoing business relationships.
To prepare invoices, process payments and maintain business records.
To create, edit and deliver social media content, photographs, videos and other agreed materials.
To manage websites, marketing campaigns and digital marketing projects on behalf of clients.
To maintain, secure and improve our website and services.
To comply with legal, accounting and tax obligations.
To protect our business, resolve disputes and establish or defend legal claims.
To send relevant marketing communications where permitted by law.

We will only use your personal information for purposes that are lawful and compatible with the reasons it was collected.

4. Our lawful bases for processing

Under the UK GDPR, we must have a lawful basis for processing personal information. Depending on the circumstances, we rely on the following:

Contract: Where processing is necessary to provide a service you have requested, manage a booking, prepare or fulfil a contract, or take steps at your request before entering into a contract.

Legitimate interests: Where processing is necessary for our legitimate business interests, such as responding to business enquiries, maintaining client relationships, improving our services, securing our website and protecting our business. We consider your rights and interests when relying on this basis.

Legal obligation: Where we need to process or retain information to comply with legal requirements, including tax and accounting obligations.

Consent: Where you have given consent for a specific purpose, such as certain marketing communications, non-essential cookies or the use of identifiable content for promotional purposes where consent is the appropriate basis.

Where we rely on consent, you can withdraw it at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

5. How we share your personal information

We do not sell your personal information to third parties.

We may share information with trusted service providers where necessary to operate our business or deliver our services. Depending on the services and systems in use, these may include:

Website hosting and website-building providers.
Email and business communication providers.
Cloud storage and file-sharing services.
Accounting, invoicing and payment service providers.
Social media platforms, advertising platforms and content management tools.
Website analytics and cookie providers, where applicable.
Professional advisers, insurers or legal representatives where necessary.
Public authorities or regulators where required by law.

Where we manage social media accounts or advertising campaigns for clients, relevant information may also be processed by platforms such as Meta, Instagram, Facebook or other services used as part of the agreed work. Those platforms may process personal information under their own privacy policies.

We take reasonable steps to ensure that service providers handling personal information on our behalf provide appropriate protection.

6. International transfers

Some third-party service providers we use may store or process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection legislation. Depending on the circumstances, this may include relying on an adequacy decision or implementing appropriate safeguards.

Further information about relevant safeguards can be requested by contacting us.

7. How long we keep your information

We only retain personal information for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting and reporting requirements.

Our retention periods will depend on the type of information and our relationship with you. For example:

General enquiries: We may retain enquiry details for up to 24 months after our last meaningful contact, unless a longer period is necessary.
Client records, contracts and invoices: We retain relevant records for the period required to manage our services and meet legal and accounting obligations, which may be up to six years or longer where legally necessary.
Content and project files: We retain photographs, videos, design files and other project materials for as long as reasonably necessary to deliver the agreed service, manage our relationship with you and meet our contractual obligations.
Marketing preferences: We retain the information needed to manage your marketing preferences and record objections or withdrawals of consent.
Website and cookie data: Retention depends on the type of data, the relevant technology and its configuration.

When personal information is no longer required, we will take reasonable steps to securely delete it or anonymise it.

If you require long-term storage of photographs, videos or other deliverables, please discuss this with us rather than assuming we provide permanent archival storage.

8. Cookies and website analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage and improve the visitor experience.

Cookies may be categorised as:

Strictly necessary cookies: Required for essential website functions, security or services you have requested.
Analytics cookies: Used to understand how visitors interact with the website.
Marketing cookies: Used to support advertising, campaign measurement or other marketing activities, where applicable.

Where required by law, we will ask for your consent before placing non-essential cookies on your device. You should be able to manage your preferences through the cookie settings provided on our website.

You can also manage cookies through your browser settings. However, blocking certain cookies may affect website functionality.

The cookies and technologies actually used will depend on the website platform, embedded content, analytics tools and other features enabled on the site.

9. Marketing communications

We may contact you about our services, offers, updates or relevant business information where permitted by applicable marketing and data protection laws.

We will obtain consent where required and will respect your preferences and any objection to direct marketing.

You can opt out of marketing emails at any time by using the unsubscribe link, where available, or by contacting us at hello@hossacksocialhub.co.uk.

We will not use your personal information for unrelated marketing purposes without an appropriate lawful basis.

10. Photographs, videos and promotional content

As part of our content creation and wedding content creation services, we may capture or handle images, videos and audio recordings featuring clients, guests, staff or other individuals.

The purpose and permitted use of this content will depend on the service agreement, the instructions provided by our client and the applicable legal requirements.

We will not assume that permission to create content automatically means we have permission to use that content in our own marketing.

Where appropriate, we will seek permission before using identifiable client work, photographs or videos in our portfolio, on our website or on our social media channels.

If you have concerns about content in which you appear, please contact us so we can discuss your request and any applicable legal obligations.

Clients are responsible for communicating relevant arrangements to guests or other individuals where appropriate. We will cooperate with clients to help address reasonable privacy concerns.

11. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include restricting access to information, using password-protected systems, relying on reputable service providers and securely disposing of information when it is no longer required.

However, no method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

If we become aware of a personal data breach, we will take appropriate steps in accordance with our legal obligations.

12. Your data protection rights

Under applicable data protection legislation, you may have the right to:

Access: Request a copy of the personal information we hold about you.
Rectification: Ask us to correct inaccurate or incomplete information.
Erasure: Ask us to delete your personal information in certain circumstances.
Restriction: Ask us to restrict how we use your information in certain circumstances.
Data portability: Request certain information in a portable format where the right applies.
Object: Object to processing based on legitimate interests and object at any time to the use of your personal information for direct marketing.
Withdraw consent: Withdraw consent where we rely on consent to process your information.

These rights are subject to applicable legal conditions and exemptions. For example, we may need to retain certain records to comply with legal obligations.

To exercise a right, contact us at hossacksocialhub@outlook.com. We may need to verify your identity before responding.

We will respond within the timeframe required by applicable law.

13. Third-party websites and social media

Our website may contain links to third-party websites, booking platforms, social media profiles or other online services.

If you follow an external link, that website or platform will have its own privacy policy and data handling practices. We are not responsible for the privacy practices of third-party websites that we do not control.

We encourage you to review the relevant privacy information before providing personal information to another service.

14. Children's privacy

Our services and website are primarily intended for businesses, adults and individuals enquiring about our services.

We do not knowingly collect children's personal information through our website for unrelated purposes. However, children may appear in photographs or videos created as part of weddings, events or other client projects.

Where children's personal information is involved, we will take appropriate steps to handle it lawfully and with due regard to their privacy and applicable consent requirements.

15. Complaints and concerns

If you have a question or concern about how we handle your personal information, please contact us first at hossacksocialhub@outlook.com

You also have the right to complain to the UK's Information Commissioner's Office (ICO), the independent regulator for data protection.

Website: https://ico.org.uk/
Telephone: 0303 123 1113

You can contact the ICO if you believe your personal information has been handled unlawfully or your data protection rights have not been respected.

16. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or legal obligations.

Any changes will be published on this page, and the “Last updated” date will be amended accordingly.

We encourage you to review this policy periodically to remain informed about how we handle personal information.

17. Contact us

If you have any questions about this Privacy Policy or how Hossack Social Hub processes personal information, please contact:

Hossack Social Hub
Email: hossacksocialhub@outlook.com
Website: https://www.hossacksocialhub.co.uk